City of Salem, VA Utility Services

Welcome to our online payments website!

You can now make payments by phone! Simply call at (833) 401-7647 and have your account number ready.

Having trouble logging in?

Important Update 01/14/2026: Enhanced ZIP Code Validation for Online Payments

To strengthen security and protect your account, our online payment system is being updated with enhanced ZIP code validation. This improvement helps reduce fraud and ensures that your payment information is accurate and secure.

What You Need to Know

When making a payment, the billing ZIP code entered must match the ZIP code associated with your card. This update may require you to re‑enter or confirm your billing ZIP code during checkout.

For AutoPay Customers

If you’re enrolled in AutoPay, please take a moment to review your stored payment method. To avoid any interruption in scheduled payments, ensure that the billing ZIP code saved with your card is current and correct.

Keeping your information up to date helps us process your payments smoothly and maintain the highest level of security.

If you have any questions, our customer support team is ready to help.